Frequently Asked Questions: MG-350HD
- What is the maximum size and type of IDE hard disk supported by the MediaGate MG-350HD?
- Do you have to use the MediaGate with a hard drive?
- Does it have HDMI?
- What is NDAS?
- Can you use both Wired and Wireless connection simultaneously?
- How do you transfer files to the hard drive?
- Can I connect my computer directly to the MG-350HD via peer-to-peer mode?
- Where is NDAS key located at?
- What speed is the wireless connection?
- Why is my file transfer rather slow when transferring through the Network?
- What wireless security protocol does the MediaGate support?
- What is the difference between the MediaGate MG-35 and the MG-350HD?
- How does the “Folder Lock” function work? Can you explain more…?
- Is it possible to connect the MCE Remote Receiver to the unit so I can use Windows MCE Remote Control to control the unit?
- Does the MG-350HD support MP3 VBR and ID3 tags?
- What kind of media files does the MediaGate MG-350HD support?
- Can I use my MAC with the MediaGate MG-350HD?
- Can I use NDAS functionality with my Mac running OS X 10.4?
- Where can I purchase the MG-350HD?
- Can the MG-350HD access files on another MG-350HD in the same network?
- I love your product!! Is there anyway I can help?
What is the maximum size and type of IDE hard disk supported by the MediaGate MG-350HD?
Only IDE (or PATA) hard disks are supported not SATA, disks of up to 750 GB have been tested on the MG-350HD. You may use ATA100 or ATA 133 Hard disks, as this only effects access speed.
Do you have to use the MediaGate with a hard drive?
It is not mandatory for you to install a hard drive in the MediaGate for it to function. Without a hard drive, the MediaGate will simply act as a DMA (Digital Media Adapter), which will allow you to stream your multimedia contents from you PC’s through the MediaGate to your television.
My MG-350HD went blank and now there’s no picture and no sound.
This might be due to setting on the TV Output which has been changed. With your unit on, press the “TV OUT” button on your remote several times to cycle through the outputs until the picture reappears.
No, the current version only has DVI, Component, S-Video, and Composite. We will be adding this feature in the near future.
NDAS (Network Direct Attached Storage) is a Ximeta patented technology which allows users to access all digital storage devices into standard Ethernet networks. Users can then directly control, use and share these devices. You can find information about this technology by visiting Ximeta Inc.
Can you use both Wired and Wireless connection simultaneously?
Yes, both can be connected simultaneous. Because the wired and wireless connection is independent of each other, they will have separate IP addresses.
How do you transfer files to the hard drive?
Via USB 2.0 or NDAS (Wired or Wireless).
Can I connect my computer directly to the MG-350HD via peer-to-peer mode?
Yes, the MG-350 support AD-HOC mode.
The NDAS key is located on the bottom of the MediaGate unit.
What speed is the wireless connection?
802.11g
Why is my file transfer rather slow when transferring through the Network?
The network function on the MediaGate was originally designed only for streaming contents from your PC to your television. It was later that we felt adding NDAS to allow the user to transfer files over the network would be a great bonus feature. To bring this function to life, we emulated the NDAS using a firmware upgrade. The only drawback was that the transfer speed for emulated NDAS is much slower than hardware regulated NDAS.
What wireless security protocol does the MediaGate support?
WEP and WPA (Firmware 1.1.0 and later)
What is the difference between the MediaGate MG-35 and the MG-350HD?
The MG-350HD adds 802.11g wireless capability, DVI output, USB 2.0 host port, and additional format support such as 1080p WMV9 files.
How does the “Folder Lock” function work? Can you explain more…?
The Private folder is really a folder that’s hidden from view, when you enter the password (via the setup area) you can then view and access it. You choose if you can see the folder or not.
The MG-350HD is programmed to use IR module and cannot use MCE Remote Receiver/Controller.
Does the MG-350HD support MP3 VBR and ID3 tags?
Yes, both are supported in the MG-350HD.
What kind of media files does the MediaGate MG-350HD support?
Movies: MPEG 1, 2, 4(MPG, MPEG, AVI, m2v, DAT, VOB)
Music: Mp3, OGG, Vorbis
Photo: JPG, PNG, BMP, GIF
Can I use my MAC with the MediaGate MG-350HD?
Yes, it supports Mac OS 9.0 and higher.
Can I use NDAS functionality with my Mac running OS X 10.4?
Please go to setup and activate NDAS function and then, please go to Ximeta Inc. and download NDAS NetDisk driver for Mac OS X/
Where can I purchase the MG-350HD?
Click on the “WHERE TO BUY” link on our homepage and contact one of our resellers. If you can’t find it at your local computer electronics store request they care our products!
Can the MG-350HD access files on another MG-350HD in the same network?
At the moment only PC/Mac to MG-350HD is supported. You can access two MG-350HD's from a PC or a MAC and copy files between them, but you must use the computer to-do this using USB or NDAS.
I love your product!! Is there anyway I can help?
Tell your family and friends about our product and request your local electronic store carry our MediaGate line.
Frequently Asked Questions: MG-350HD
- My “WIRELESS” icon is activated but I keep on getting “NO DEVICE CONNECTED” error message?
- When I power up my MG-350HD I get a blank screen with no audio or video and the BLUE LED light is constantly flashing on the unit.
- My MG-350HD went blank and now there’s no picture and no sound.
- I have set up the MG350HD with wireless connections. I am trying to set the IP address for the network (LAN) interface but I keep on get the error message "collide with Wire/Wireless IP, input again". How do I fix this?
- My wireless network uses WPA security mode but the MediaGate MG-350HD does not support this security feature so what can I do about this?
- I cannot seem to upgrade the firmware on my MediaGate MG-350HD; I always receive an error message stating “UPGRADE IS FAILED”.
- Why does my MG-350HD shows video on the screen but no audio?
- I have just installed my IDE HDD into my MediaGate MG-350, but I can’t seem to access the Hard Drive, or I can access it, but none of the files I have copied to it show up.
- I am having trouble playing AVI files, some displays just video and some just displays audio.
- I have made some changes to my MediaGate configuration settings, but it still not showing up with the current change.
- My MG-350HD does not seem to play AVI video clips which were recorded using my digital camera.
- Is there a "Factory Initialization" procedure for the MG-350HD?
- I have just updated my firmware and have no video on screen, the red light is on and the blue light is not flashing, so I know the unit has booted ok.
My “WIRELESS” icon is activated but I keep on getting “NO DEVICE CONNECTED” error message?
Make sure your firewall is not blocking the network traffic to the MG-350HD. If you are not using Windows firewall and are using alternative firewall programs, such as McAfee, ZoneAlarm, or Norton Internet Security please open up firewall.
To learn how to open up your firewall ports please visit our Tutorial section
There can be two possible reasons why this is occurring:
First would be flash memory problem. This is usually caused by power problem while upgrading the firmware. There is no cure for this problem at the moment so please contact the store you had purchased the unit from to obtain a replacement.
Second reason this maybe occurring is that you are trying to use the MG-350HD as an external hard drive for your computer and media server simultaneously. If this is the case please unplug any USB devices connected to the MediaGate’s USB Slave port. Blinking should now stop and startup should be now normal.
My MG-350HD went blank and now there’s no picture and no sound.
This might be due to setting on the TV Output which has been changed. With your unit on, press the “TV OUT” button on your remote several times to cycle through the outputs until the picture reappears.
This issue has already been addressed in firmware 1.1.0 and above. If you are running an older firmware version, please download and update your MG-350 with the latest firmware which can be found in the Download Section. If you would like to retain your current firmware, please try the following workaround.
Step 1: Change the subnet mask to 255.255.255.0 for either LAN or WIRELESS.
Step 2: Now change either the LAN or WIRELESS (whichever one you did not choose in step 1) subnet mask to 255.255.0.0.
Step 3: Save your settings and reboot.
This should fix the IP conflict error and you should now be able to see the network using both the wireless and wired connection.
The WPA security is available for firmware 1.1.0 and above. Please go to our Download Section and download the latest firmware to activate this feature.
To upgrade the firmware of your MediaGate unit, please download the latest firmware to either your MG-350HD hard drive or use a USB flash drive. This will ensure that no lost of data can occur while upgrading the firmware. Upgrading the firmware upgrade via wireless network can alter and damage your MG-350HD unit, if lost of connectivity occurs. “UPGRADE IS FAILED” is also sometimes caused by a corrupt download, try re-downloading the update file.
Why does my MG-350HD shows video on the screen but no audio?
Please ensure that you have correctly connected the A/V cables into the back of the MG-350HD. Also make sure you have correctly you have either selected the appropriate digital or analog audio output in the MG-350 audio configuration.
Ensure that the jumper settings on the HDD is setup correctly, make sure the setting is set to "Master" or "Single" and if that fails use cable select. Different HDD manufacturers require different settings. Also please format your HDD as "normal"(non-compressed) format. Fat32 and NTFS are both supported, but not in "Compressed format". It’s also best to enter a label for the hard disk during formatting process, please make it simple English or Number.
I am having trouble playing AVI files, some displays just video and some just displays audio.
There are so many different codec’s out there for multimedia files that it is hard for us to pinpoint a specific solution for this problem. E-mail fileupload@mediagateusa.com and provide your name and a brief description of the file playback error you are experiencing. Please be as detailed as possible. You will then receive a username and password for the FTP site to upload your files. To minimize upload time please use the following program to reduce the file size.
Click here to download the program and instructions.
Please reboot your MediaGate MG-350HD unit after you have made any configuration setting changes. It is also recommended for you to reboot the unit after you have done a firmware upgrade. This allows the MediaGate unit to reboot its flash memory and correctly display your correct settings.
My MG-350HD does not seem to play AVI video clips which were recorded using my digital camera.
Please convert the file using VirtualDub or other converting program. You can download VirtualDub at http://www.virtualdub.org.
Is there a "Factory Initialization" procedure for the MG-350HD?
If you can see the screen on TV then do as follows:
Press [Setup] button on the remote => Press [0] [8] [2] [5] => you will see [Y / N] message then select [Y].
If you can not see the screen on TV then just do as follows:
Turn on MG-350HD wait unit it boots up => Press [Setup] button on the remote
=> Press [0] [8] [5] [2] => Press [Next arrow] button => Press [OK] button.
Please press [TV out] button several time. If you can see signal, please go into [Setup] and change just appropriate to your TV set. Or use the factory initialization method above, because this method is easier.
- My “WIRELESS” icon is activated but I keep on getting “NO DEVICE CONNECTED” error message?
- When I power up my MG-350HD I get a blank screen with no audio or video and the BLUE LED light is constantly flashing on the unit.
How to open up Firewall Ports with North Internet Security
Step 1: First open up Norton Internet Security
Step 2: Now under the “Settings”, click on the “Internet Security and Firewall Options” link
Step 3: Click on Advanced Settings
Step 4: Now click on Configure inside the General Rules section
Step 5: Now you will be prompted by a new screen showing you different rules that determine how the firewall handles your connection
Step 6: You will need to locate 4 different Rules
1) Inbound NetBIOS Name (UDP Port 137),
2) Inbound NetBIOS (UDP Port 138),
3) Windows File Sharing (TCP Port 139),
4) Microsoft Windows 2000 SMB (TCP Port 445).
Step 7: Highlight the appropriate Rules and click Modify.
Step 8: Once inside the Modify Rule setting. Click on the Action Tab. This is where you are able to configure how you want Norton to control the Firewall setting for this port
Step 9: Click on Allow to open the port. Then click OK. Please do these procedures for all 4 General Rules. Click OK and close up Norton Internet Security
How do I setup my MG-350HD for wireless networking?
Step 1: Connect the MG-350HD to a TV and power on the unit
Step 2: Press “Setup” on the remote to access the configuration settings menu
Step 3: Now scroll to the “Wireless-I” icon and hit enter
Step 4: Now scroll down to the bottom and set “Use Wireless” to “ON”
Step 5: If your network is using an encryption method (WEP,WPA), please select “Security Mode” and select the encryption method and enter the password. If not, continue to the next step
Step 6: Now make sure Network Type is set to “AP Mode”
Step 7: Turn on DHCP if your router is configured for DHCP. If you require a static IP, turn off DHCP support and input your static IP
Step 8: Now select “AP Scan” to connect to your wireless network
Step 9: Press the “Setup” button on the remote to save the settings. Now turn off the unit and then back on. THIS WILL ACTIVATE THE”WIRELESS” ICON ON THE MAIN MENU
